Putting the Patient First

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  • STATUS

    Active

  • YEAR

    2020

  • LOCATION

    Baltimore, Maryland

  • IMPACT METRICS
    Company data as of Dec 31, 2022
    Patients completing full source of treatment
    80%
    Patient Satisfaction
    4.75 of 5
  • B IMPACT SCORE
    42
    2020
    97
    2021
MISSION STATEMENT

Be the premier, national, rehabilitation provider with a focus on post-traumatic injuries, offering a full continuum of multidisciplinary care in a cost-efficient, outcome-oriented approach.

Opportunity

Healthcare and wellness providers are not evenly or equitably dispersed across the United States. Consumers in rural geographies often must travel long distances to access care and face limited options at high costs. Immobile or homebound individuals may not be able to access care at all. By investing in underserved areas and in businesses that bring care to patients and offer flexible payment models, we can help remove access barriers and create a more equitable healthcare system.

Solution

Excelsia has created a comprehensive, fully integrated injury care network that enables individuals to access care regardless of ability to pay and without any upfront payment. Excelsia addresses a need for many individuals who, following an auto accident or workplace injury, struggle to navigate a complex healthcare system and often find insurmountable obstacles in the form of lack of adequate insurance or high consumer co-pays and deductibles.

Examples in Action

In the moments after an automobile collision or workplace accident, the first thought for many Americans is "Can I afford the care I need?" These concerns are only compounded for underinsured patients. According to Dynata, individuals without auto insurance are 70% less likely to receive adequate treatment than insured individuals. These patients are often stabilized in an emergency care setting without needed direction on the trauma or physical therapy care needed and where they can receive that care. Underinsured victims may even choose to postpone treatment until settlement is reached.

Built By Doctors

Excelsia pioneered the patient-centered care approach to help low-income, underinsured victims of auto or workplace accidents to receive immediate care and navigate the complex claim reimbursement ecosystem. This approach brought the best of medical care and alternative care like chiropractic or osteopathic treatment under one roof enabling more holistic patient service in a more time and cost-efficient manner.

Based on 25 years of experience and independent research, Excelsia believes patient outcomes are maximized when patients have access to guidance to help navigate the complex system to obtain and pay for medical costs. To drive system effectiveness, Excelsia aggregates patient progress and supporting documents on a secure, HIPAA-compliant platform, streamlining collection of evidence and materials used to ensure a fair case resolution.

Insurance compensation for injury claims can often be a hard negotiation – 32% of auto insurance claims have disputes and 39% of accident and health insurance claims result in complaints against the payer. Layer this complex system on top of financial insecurity – 40% of Americans don’t have $400 in case of an emergency – and the issues facing the under and uninsured become stark. Overall Excelsia’s collaborative and integrated, multidisciplinary approach results in these victims attaining a full recovery and returning back to work more quickly.

Alleviating the Financial and Emotional Burden

The mental and emotional stress can sometimes be even greater than the financial stress for automobile collision or workplace accident victims. Excelsia’s patient-centric approach extends beyond addressing the physical rehabilitation, but also offering peace of mind through shared experiences and expertise navigating the healthcare ecosystem:
We are able to take our patients through a period of time that emotionally is very unsettling. Victims are worried about their transportation, their job, how they will be perceived by family, a spouse, kids and friends. It can be a total disruption, but we seek to bring them to a level of understanding that it’s going to be okay.” – Dr. Chuck Thorne

 

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