Page 29 - Bain Capital Double Impact - 2020 Year in Review

CASE STUDY
Putting the Patient First
In the moments after an automobile collision or workplace accident, the first thought for many Americans is “Can
I afford the care I need?” These concerns are only compounded for underinsured patients. According to Dynata, individuals without auto insurance are 70%
less likely to receive adequate treatment than insured individuals. These patients are often stabilized in an emergency care setting without needed direction on the trauma or physical therapy care needed and where they can receive that care. Underinsured victims may even choose to postpone treatment until settlement is reached.
“We founded Multi-Specialty HealthCare (MSHC) out of a belief that a patient-centered, multi-disciplinary approach was the best model for our patients to recover from their injuries.” – Dr. Chuck Thorne, one of the company’s four co- founders.
Built By Doctors
MSHC pioneered the patient-centered care approach to help low-income, underinsured victims of auto or workplace accidents to receive immediate care and navigate the complex claim reimbursement ecosystem. This approach brought the best of medical care and alternative care
like chiropractic or osteopathic treatment under one roof enabling more holistic patient service in a more time and cost-efficient manner.
The medical side manages the case, and typically refers over to the chiropractic side to evaluate and treat as indicated. The idea is to get that patient the best possible outcome and patient experience they can get by joining those two worlds.”
Dr. Chuck Thorne
President MSHC
Based on 25 years of experience and independent research, MSHC believes patient outcomes are maximized when patients have access to guidance to help navigate the complex system to obtain and pay for medical costs. To drive system effectiveness, MSHC aggregates patient progress and supporting documents on a secure, HIPAA-compliant platform, streamlining collection of evidence and materials used to ensure a fair case resolution.
Insurance compensation for injury claims can often be a hard negotiation – 32% of auto insurance claims have disputes and 39% of accident and health insurance claims result in complaints against the payer. Layer this complex system
on top of financial insecurity – 40% of Americans don’t have $400 in case of an emergency – and the issues facing the under and uninsured become stark. Overall MSHC’s collaborative and integrated, multidisciplinary approach results in these victims attaining a full recovery, and returning back to work more quickly.
Alleviating the Financial and Emotional Burden
The mental and emotional stress can sometimes be even greater than the financial stress for automobile collision or workplace accident victims. MSHC’s patient-centric approach extends beyond addressing the physical rehabilitation, but also offering peace of mind through shared experiences and expertise navigating the healthcare ecosystem:
We are able to take our patients through
a period of time that emotionally is very unsettling. Victims are worried about their transportation, their job, how they will be perceived by family, a spouse, kids and friends. It can be a total disruption, but we seek to bring them to a level of understanding that it’s going to be okay.” – Dr. Chuck Thorne
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