Putting the Patient First

In the moments after an automobile collision or workplace accident, the first thought for many Americans is "Can I afford the care I need?" These concerns are only compounded for underinsured patients. According to Dynata, individuals without auto insurance are 70% less likely to receive adequate treatment than insured individuals. These patients are often stabilized in an emergency care setting without needed direction on the trauma or physical therapy care needed and where they can receive that care. Underinsured victims may even choose to postpone treatment until settlement is reached.

Built By Doctors

Excelsia pioneered the patient-centered care approach to help low-income, underinsured victims of auto or workplace accidents to receive immediate care and navigate the complex claim reimbursement ecosystem. This approach brought the best of medical care and alternative care like chiropractic or osteopathic treatment under one roof enabling more holistic patient service in a more time and cost-efficient manner.

Based on 25 years of experience and independent research, Excelsia believes patient outcomes are maximized when patients have access to guidance to help navigate the complex system to obtain and pay for medical costs. To drive system effectiveness, Excelsia aggregates patient progress and supporting documents on a secure, HIPAA-compliant platform, streamlining collection of evidence and materials used to ensure a fair case resolution.

Insurance compensation for injury claims can often be a hard negotiation – 32% of auto insurance claims have disputes and 39% of accident and health insurance claims result in complaints against the payer. Layer this complex system on top of financial insecurity – 40% of Americans don’t have $400 in case of an emergency – and the issues facing the under and uninsured become stark. Overall Excelsia’s collaborative and integrated, multidisciplinary approach results in these victims attaining a full recovery and returning back to work more quickly.

Alleviating the Financial and Emotional Burden

The mental and emotional stress can sometimes be even greater than the financial stress for automobile collision or workplace accident victims. Excelsia’s patient-centric approach extends beyond addressing the physical rehabilitation, but also offering peace of mind through shared experiences and expertise navigating the healthcare ecosystem:
“We’re guided by a fundamental mission to provide high-quality post-traumatic care to all patients, regardless of their socio-economic status or insurance coverage. Life after an injury can be difficult enough without the complexity of health insurance, so we ensure the focus stays on the health and recovery of our patients. That commitment to drive the best patient outcomes is evident in every team member at Excelsia.” – George Goodwin, CEO